Optus data breach: How to change licence number NSW, Victoria, Qld

Optus customers affected by the recent cyber attack in NSW have been given a pathway forward by the state government if they have had their drivers licence data breached.

The NSW government has issued instructions for customers in the state to apply for a replacement drivers licence, with Customer Service Minister Victor Dominello confirming Optus will notify customers in coming days if their licence number was stolen in the hack.

To apply, residents with a digital drivers licence should head to the Service NSW app, where an interim card number that can be used instead of a plastic licence card will be instantaneously issued.

A new plastic licence card will then be issued and sent to the home of the resident within 10 business days.

Those applying for a new card will have to front the $29 replacement fee, but “reimbursement advice will be issued by Optus to customers in the coming days,” according to Mr Dominello.

The minister apologised on Twitter for taking “several days to reach this landing”.

“People are understandably stressed and need a pathway forward,” he said.

Nearly 10 million Australians have had their data compromised in the cyberattack, with passport details, addresses and dates of birth also accessed by the hackers.

The federal government is working with the Australian Federal Police and is now consulting with the FBI to determine the circumstances surrounding the attack.

“Optus is conducting forensic analysis to understand the exact number of customers affected – and the type of information that has been compromised in each case,” Mr Dominello said on Tuesday.

Mr Dominello said the government had established ‘ID Support NSW,’ which people can call for help in replacing their identity documents.

Those who need support regarding the replacement of identity documents or advice on what preventative actions they can take are encouraged to contact ID Support on 1800 001 040.

Current and previous Optus customers have been warned of a heightened risk of scams and the federal government has urged Australians not to click on any suspicious links.

QUEENSLAND:

Transport and Roads Queensland will issue replace licences free of charge to its residents impacted by the hack.

“The licence is a highly secure ID document, but we’ve been hearing from a lot of people who are concerned so we are giving people the opportunity to obtain a fresh licence,” Queensland Premier Annastacia Palaszczuk said on Twitter.

The decision was announced by the state‘s Transport Department after an outcry from customers wanting to change their details to protect their identities.

The state has yet to detail exactly how residents can receive the new licence, but those concerned can call (07) 3097 3108 for help.

VICTORIA:

Victorians affected by the Optus hack will be eligible for a new drivers licence at no cost.

The state government made the announcement on Tuesday evening, and will expect Optus to reimburse the cost.

Those notified by Optus that their data has been compromised in the breach can also contact VicRoads to have their licence record flagged,.

“By flagging records the Department of Transport will prevent any unauthorised changes or access to individual information through the Victorian licence database,” VicRoads said in a statement.

“It will not, however, prevent people using licence information in third party usages such as applying for bank accounts or any other circumstance which requires a drivers licences as a form of ID.”

More to come.

Originally published as States reveal plan to replace drivers’ licence numbers for Aussies caught in Optus hack

Read original article here

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